Carpet Cleaning N5 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning N5 provides carpet, upholstery and related cleaning services to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions.
If you do not agree to any part of these Terms and Conditions, you must not place a booking or proceed with our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company or organisation requesting the services.
Company means Carpet Cleaning N5, the service provider.
Services means carpet, rug, upholstery and related cleaning services offered by the Company, together with any additional services agreed in writing.
Premises means the property or location where the Services are to be carried out.
Technician means any person engaged by the Company to perform the Services.
2. Scope of Services
The Company will provide carpet, upholstery and associated cleaning services as agreed with the Client during the booking process. The specific scope of work will be confirmed at the time of booking or in any written confirmation provided by the Company.
The Company reserves the right to refuse to carry out any task which it reasonably believes to be unsafe, unsuitable, unlawful, or outside the agreed scope of Services.
3. Booking Process
All bookings are subject to availability and acceptance by the Company. A booking is considered confirmed only when the Company has accepted the request and provided a date and time for the service.
The Client must provide accurate information when requesting a quotation or booking, including but not limited to:
1. The address of the Premises.
2. The type of property and approximate size of areas to be cleaned.
3. The type of items to be cleaned, such as carpets, rugs or upholstery.
4. Any known stains, damage, or special conditions that may affect the work.
Any quotation given is based on the information supplied by the Client. The Company reserves the right to adjust the quotation or decline the booking if the information provided is incomplete or inaccurate, or if the Premises differ significantly from the description.
The Client must ensure that a person over 18 years of age is present at the Premises at the scheduled start time to grant access, unless otherwise agreed.
4. Access and Parking
The Client is responsible for providing the Company and its Technicians with safe and reasonable access to the Premises at the agreed time.
Where parking controls apply, the Client must arrange suitable parking for the Company vehicle, or reimburse the Company for any parking charges or penalties reasonably incurred while carrying out the Services.
5. Client Obligations
The Client agrees to:
1. Remove small items, fragile objects, and personal belongings from the areas to be cleaned before the Technician arrives.
2. Inform the Company in advance of any hazards, defects, or issues at the Premises that may affect the safe provision of the Services.
3. Ensure that electricity and, where required, water are available on the Premises during the service.
4. Supervise children, pets and vulnerable persons to ensure they do not interfere with the Technicians or equipment.
The Company is not responsible for moving heavy furniture, electrical items, or other large objects unless expressly agreed beforehand. Any assistance provided by Technicians with moving items is at the Client's risk.
6. Pricing and Quotations
Prices are based on the information supplied by the Client and the Company’s current price structure at the time of booking.
Quotations are provided on the assumption that normal access is available and the condition of the carpets, rugs or upholstery is as described. The Company reserves the right to adjust the price if:
1. The actual size or condition of the areas or items differs from the original description.
2. Additional work is requested by the Client.
3. Access to the Premises is restricted or delayed.
Any changes to the agreed price will be discussed with the Client before work continues.
7. Payments
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services.
The Company may accept various methods of payment, such as card payments, bank transfers or cash, depending on the arrangements in place at the time of service. The accepted methods will be confirmed at the time of booking or on arrival.
For commercial Clients or larger projects, the Company may require a deposit or issue invoices with specified payment terms. Any deposit required must be paid before the booking is confirmed.
In the event of late payment, the Company reserves the right to charge interest and reasonable administration costs in accordance with applicable law.
8. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the Company adequate notice.
1. If the Client cancels or reschedules with more than 24 hours' notice before the scheduled start time, no cancellation fee will usually be charged.
2. If the Client cancels or reschedules with less than 24 hours' notice, the Company may charge a cancellation fee of up to 50 percent of the quoted service price to cover lost time and costs.
3. If the Client fails to provide access to the Premises at the agreed time, or the Technician is unable to commence work for reasons outside the Company’s control, this may be treated as a late cancellation and subject to the same charges.
The Company may cancel or reschedule the booking due to unforeseen circumstances such as illness, equipment failure, extreme weather, or other events beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any loss arising from such cancellation or rescheduling, other than refunding any deposit paid for services not yet provided.
9. Service Standards and Limitations
The Company will perform the Services with reasonable skill and care, using methods and products that are suitable for professional carpet and upholstery cleaning.
However, the Client acknowledges and accepts that:
1. Results may vary depending on the age, type, condition and previous treatment of the carpets or upholstery.
2. Stain removal cannot be guaranteed, particularly for old, set or permanent stains, or where the fibres or backing have been damaged.
3. Some odours, such as those caused by pets or long-term contamination, may not be completely removed.
4. Shrinkage, colour loss or texture changes may occur where items are inherently weak, have pre-existing damage, or have not been manufactured, installed or maintained in line with industry standards.
The Client is responsible for informing the Company of any specific manufacturer instructions, warranties, or previous treatments that may affect the cleaning process.
10. Health, Safety and Environmental Compliance
The Company will take reasonable steps to ensure that its Services are carried out safely and in accordance with relevant health and safety requirements.
The Client must not use any equipment or cleaning agents left on the Premises by the Company, unless expressly authorised. All chemicals and machinery must be kept away from children and pets during and immediately after the service.
Where items are left damp after cleaning, the Client must ensure adequate ventilation and follow any advice given by the Technician to promote drying and prevent slipping hazards.
11. Waste Handling and Regulations
The Company will handle and dispose of any waste generated during the provision of the Services in accordance with relevant waste management regulations and industry practices.
This may include the collection and removal of soiled water, filters, disposable cloths, and other minor waste arising directly from the cleaning process. The Company will not remove general household waste, bulky items, or hazardous materials unless specifically agreed as an additional service.
The Client must not request the Company to dispose of any materials in a way that would breach environmental or waste regulations. The Company reserves the right to refuse to handle items that it reasonably believes to be hazardous, contaminated, or unlawful to transport or dispose of.
12. Damage, Breakages and Liability
The Company will take reasonable care when carrying out the Services to avoid damage to the Premises and belongings. Any damage or breakage must be reported to the Company as soon as reasonably possible, and in any event within 48 hours of completion of the Services.
The Company’s liability for loss or damage arising from the Services, whether in contract, tort or otherwise, is limited as follows:
1. The Company is not liable for normal wear and tear, pre-existing damage, inherent defects, or deterioration caused by the age or condition of the item or surface.
2. The Company is not liable for damage caused by inaccurate information provided by the Client, including failure to disclose material facts about the Premises or items to be cleaned.
3. The Company is not responsible for loss of profit, loss of business, or any indirect or consequential loss.
4. To the extent permitted by law, the Company’s total liability for any claim arising out of or in connection with the Services is limited to the total price paid by the Client for the specific service giving rise to the claim.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other matter which cannot be excluded or limited by law.
13. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable, and within 48 hours of completion where possible, so that the Company can investigate.
Where a complaint is justified and relates to the quality of the cleaning, the Company may offer to re-clean the affected area, issue a partial refund, or provide another reasonable remedy at its discretion, taking into account the nature of the issue and the limitations described in these Terms and Conditions.
14. Insurance
The Company aims to maintain appropriate insurance cover in respect of its business activities, including public liability cover as required by law. Details of current insurance cover can be made available upon reasonable request.
15. Force Majeure
The Company is not liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond its reasonable control. These may include, but are not limited to, extreme weather, natural disasters, accidents, illness, transport disruption, power failures, or changes in law or regulation.
16. Privacy and Data Protection
The Company will collect and process personal data relating to the Client for the purposes of managing bookings, providing the Services, and handling payments and communications.
Personal data will be handled in accordance with applicable data protection laws. The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to provide the Services, process payments, comply with legal obligations, or with the Client’s consent.
17. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking, unless a change in law or regulation requires otherwise.
The latest version of these Terms and Conditions will be made available on request.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, such provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the provision of the Services and supersede any prior agreements, understandings or arrangements, whether written or oral.
No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
